Speak Up
Tell us if something is wrong. Confidentially, and without fear of consequences.
Why this channel exists
JST Group employs and deploys people across Thailand and Vietnam, often on our clients' sites and offshore. The people closest to a problem are usually the first to see it, and are not always the people with the authority to fix it. This channel exists so they can be heard.
It is open to everyone: our own staff, workers we employ and deploy to client sites, job applicants, suppliers, subcontractors, clients, and members of the public.
Our promises
You can stay anonymous
You do not need to give your name, and we do not record your IP address.
No retaliation
No one who raises a concern in good faith will face any penalty for it, even if the concern proves unfounded.
Acknowledged within three working days
If you give us a way to reply, we acknowledge your report within three working days and aim to close it within 30 days.
Impartial review
Anyone named in a report takes no part in reviewing it, however senior they are.
How to report
Use the form below. It reaches only a small group of senior people appointed for this purpose. It is not a general enquiry inbox, and no one else in the business has access to it.
Send a report
You do not need to give your name. Only the category and what happened are required.
If you would rather not give your name
You do not have to identify yourself. The form has an option to stay anonymous, and if you use it we have no way of knowing who you are. If you would rather not use this website at all, you can post a letter marked "Strictly Confidential — Speak Up" to our Bangkok office, where it will be opened only by that same group.
Check a report you have already sent
Enter the case reference and passcode you were given.
What to report
Raise anything you genuinely believe is wrong. These are the concerns we most need to hear about:
Bribery and corruption
Offering, paying or accepting money, gifts or favours to win work, or to influence a permit, an inspection, a clearance or any official decision.
Fraud and conflicts of interest
Theft, false invoices or claims, kickbacks from suppliers, misuse of company property, or an undisclosed personal interest in a business decision.
Falsified records or certificates
Any inspection, test, measurement or certificate recorded as done when it was not, or recorded differently from what was actually found.
Safety or environmental breaches
Pressure to skip a procedure or to work with defective equipment, an incident or near miss kept quiet, or harm to the environment.
Recruitment fees or withheld documents
Anyone charging a worker or applicant for a job, a shift, a renewal or a transfer, or keeping a worker's passport, work permit or identity documents.
Unpaid wages or unlawful deductions
Wages or overtime not paid in full or on time, deductions the law does not allow, or working hours beyond legal limits.
Harassment, discrimination or abuse
Bullying, sexual harassment, threats, violence, or discrimination on any ground.
Retaliation for speaking up
Anyone being punished, threatened or treated unfairly because they raised a concern.
Not sure if it qualifies? Report it anyway, and we will take it from there.
Everyday work matters
Day-to-day questions about your pay slip, roster, leave or contract, or a disagreement with a colleague, are usually resolved faster by your supervisor or our HR team. You are welcome to use this channel instead if you would rather not go to them. We will pass it to the right people and keep your identity to ourselves.
What happens next
We acknowledge it
Within three working days, if you have given us a way to reply.
We look into it
Anyone named in a report takes no part in reviewing it, however senior they are.
We act
Where we find something wrong we correct it, and take disciplinary or legal action where that is warranted.
We close it
We aim to finish within 30 days, and will tell you the outcome as far as confidentiality and the law allow.
No retaliation
No one who raises a concern honestly will be dismissed, demoted, transferred, have their hours or pay cut, be left off a rotation, or be treated badly in any other way because of it. This applies even if the concern turns out to be mistaken.
Retaliating against someone who has spoken up is itself a serious disciplinary matter, and is itself something you should report here.
Your personal data
Anything you send us is used only to assess and investigate your concern, and is kept no longer than we need it. We do not record your IP address. If you report anonymously we have no way to identify you, and we will not try to.
Read our Privacy PolicyThe standards behind Speak Up
Speak Up supports the commitments in our Quality, HSE & Ethics Policy and our ISO 9001, ISO 45001 and TRACE anti-bribery certifications. It is designed in line with ISO 37002, the international guideline for whistleblowing systems, which rests on trust, impartiality and protection. It also supports our ISO 45001 commitment to protect workers who report hazards or incidents from reprisal.
Quality, HSE & Ethics Policy
Put this where people work
Many of the people this channel is for are on client sites or offshore, with a phone but no company email address. Print this code and put it up where they will see it — a noticeboard, a site office, a crew room. It opens this page in the same language.
Download the code for printing