Quality, HSE & Ethics Policy
Our commitments to quality, health and safety, ethics and continuous improvement.
Our commitments
Quality
We aim to meet or exceed our clients' requirements and the law, and to keep improving, through a quality management system certified to ISO 9001:2015.
Health and safety
We plan and supervise work so that everyone goes home safe, through an occupational health and safety management system certified to ISO 45001.
Integrity
We do not tolerate bribery or corruption in any form. Our anti-bribery controls are certified by TRACE.
Fair treatment of workers
We are committed to treating the people we employ and deploy fairly: paying them correctly and on time, charging them no recruitment fees, and leaving their identity documents in their own hands.
Speaking up
Anyone can raise a concern confidentially through Speak Up, without fear of retaliation. It is designed in line with ISO 37002 and supports our ISO 45001 duty to protect workers who report hazards.
Quality Policy Statement
JST Group is committed to providing products and services that consistently meet or exceed customer requirements and applicable statutory and regulatory requirements.
We achieve this by operating and continually improving the effectiveness of our Quality Management System in accordance with the requirements of ISO 9001:2015.
All JST employees are responsible for quality in their work and are expected to understand and apply the Quality Management System requirements relevant to their roles.
Quality Objectives
Customer Satisfaction
Achieve and maintain a minimum 95% customer satisfaction rating through regular feedback and performance reviews.
On-Time Delivery
Deliver projects and services on time or ahead of schedule, measured quarterly.
Continuous Improvement
Implement at least two process improvements per division per year based on audit findings and feedback.
Staff Development
Ensure all employees receive relevant training and professional development annually.
Fewer Non-Conformances
Reduce non-conformances year-on-year through proactive quality controls and monitoring.
Regulatory Compliance
Meet or exceed applicable industry standards and client requirements, and comply with all applicable regulations.
Certifications
Seen something that is not right? You can report it confidentially, and anonymously if you prefer.
Report a concern