IT Service Delivery

Responsibilities: • Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution. • Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications. • Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements. • Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal. • Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection. • Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services. • Collaborate with regional IT team members and global IT team. Engage in exciting new IT projects aimed at transforming our current IT environment that will include workplace, M365, and IT infrastructure. • Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs. • Participate in assigned projects as required Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Minimum of 5 years of experience in IT and Application support with a multinational organization. • Extensive knowledge of PC hardware installation, repair, testing and troubleshooting. • Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite. • Basic knowledge of server administration, cloud computing and networking. • Basic knowledge of cybersecurity. • Familiarity with ITIL or other IT service management frameworks. • Excellent communication and problem-solving skills. • Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment. • Ability to work independently and as part of a team.

Company: JST Group Employment Type: All Hire Type: Contract to Permanent Openings: 1