The JST Group initiates the process of defining, approving, establishing and implementing measurable quality objectives at all relevant functions and levels.

The approved quality objectives shall be communicated at all relevant functions and levels.

The approved quality objectives shall be in line with the quality policy, in order to conform to product standards and achieve customer satisfaction.

The quality objectives shall be monitored and reviewed as stipulated in the relevant documentation. Continuous improvement and upgrading shall be done whenever necessary.

Summary of Quality Objectives of JST group.

To complete at least 80% delivery of products and services as per customer- specified delivery time for all departments.

To keep the number of complaints from customers to less than 5 complaints per year.

To enhance a minimum of 80% of customer satisfaction on yearly basis.